Security & Payment Protection

Money is the part of creator marketing that goes wrong most often. A brand pays and the work doesn't arrive, or a creator delivers and the payment never comes. Socialji is designed so neither happens. Here's how payment protection works on the platform.

Escrow-protected funding

When a brand books a campaign, the payment is funded into escrow up front. The money is held securely and set aside before the creator starts. The creator has confidence the funds exist, and the brand keeps control until the work is delivered and approved.

Payouts on approval

The creator submits the agreed deliverables, the brand reviews them, and the payout releases on approval. Because the deliverables were agreed before work began, both sides know exactly what "done" looks like.

Payments powered by Stripe

Socialji uses Stripe to move money. Card payments and creator payouts run through Stripe's secure infrastructure, and full card details are never stored by Socialji. Creators connect a Stripe account once to receive their payouts.

Payment security & compliance (PCI-DSS)

Every card payment on Socialji is processed by Stripe, certified as a PCI Service Provider Level 1 — the highest level of certification in the global payments industry. Your card details are sent directly to Stripe over an encrypted connection; Socialji's own systems never see or store your full card number.

In plain terms: your payments are handled to the same security standard used by major banks and global retailers — whether you're a brand funding a campaign or a creator receiving a payout.

When something goes wrong, step by step

Most collaborations go smoothly because the money and the deliverables are agreed up front. On the rare occasion something doesn't go to plan, here's exactly what happens and what to do.

If you're a brand and the work doesn't arrive

1. Your payment stays in escrow — nothing is released until you approve the deliverables.
2. Message the creator through the platform to agree a fix or a revised timeline.
3. If it can't be resolved, an unfunded or undelivered campaign can be cancelled.
4. The held funds are refunded in line with our Refund Policy.

If you're a creator and you're worried about getting paid

1. Check the campaign is funded before you start — you can see the money is set aside in escrow.
2. Submit the agreed deliverables inside the platform so there's a clear record.
3. Once the brand approves, your payout is released to your connected Stripe account.
4. If a brand goes quiet after approval, contact us and we'll help chase it down.

If you need a refund

1. Funds still in escrow (work not yet approved) can be returned.
2. Open the campaign and request cancellation, or contact us if you need a hand.
3. Refunds follow our Refund Policy and are returned to your original payment method by Stripe.

If a card payment is disputed (chargeback)

1. Because deliverables are agreed and approved inside Socialji, there's a clear record of what was bought and delivered.
2. That record is submitted as evidence if a payment is ever disputed with the card issuer.
3. Stripe manages the dispute process securely on the platform's behalf.

Still have questions about how your money is protected? Book a demo and we'll walk you through it, or contact us.

Your data

We collect only what we need to run your account, your messages, and your collaborations. Sensitive payment data is handled by Stripe. You can read the full details in our Privacy Policy and Terms of Service.

Company & regulatory

Socialji is operated by a registered company. We believe you should know exactly who you're trusting with your payments and your data.

• Legal entity: Socialji LLC
• Registration No.: 10151860
• Registered in: Delaware, United States
• Registered address: 1401 Pennsylvania Ave, Suite 105A PMB 70023, Wilmington, DE 19806