Cancellation Policy

Direct guest package orders

When direct package checkout is enabled, buyers may cancel from their private order page before the creator accepts. Paid cancellations, creator declines and acceptance timeouts after 48 hours create a full quoted crypto refund obligation under the Refund Policy. Cancelling an unpaid order does not prevent a late blockchain payment from arriving; any verified late payment is routed to refund review rather than work. After acceptance, use the order dispute process instead of cancellation.

1. Online subscriptions

New online subscription purchases and automatic renewals are temporarily unavailable. If your account has a historical paid-plan record, contact support with questions about access or cancellation.

Historical charges remain subject to the terms shown when they were made and applicable law.

2. Access after cancellation

Support can confirm access associated with a historical paid period.

3. Online payment availability

Card checkout, online subscriptions, and online search-credit purchases are temporarily unavailable, so there is no current online payment-method update or grace-period flow.

4. Search credit purchases

New search-credit purchases are temporarily unavailable. Contact support about any historical purchase under our Refund Policy.

5. Marketplace campaign funding

Brands fund campaigns and deals only from available Socialji wallet balance. Wallet funds are added by bank transfer after administrator verification. Cancellation or refund requests depend on whether wallet funds have already been committed or earnings made available to a Creator.

6. How to request help

For cancellation support, contact us through the contact form on our home page or email contact@socialji.com. Include the account email and any relevant invoice, subscription, or campaign details.