Refund Policy

1. Overview

Socialji provides software access, creator discovery tools, search credits, and marketplace campaign payment services. Refund eligibility depends on the product purchased and the status of the related service or campaign.

2. Subscription plans

New online subscription purchases are temporarily unavailable. Historical subscription charges are generally non-refundable once the billing period has started, unless required by law.

If you believe you were charged in error, contact us within 7 days of the charge. We will review the request and may issue a full or partial refund when the charge was accidental, duplicated, fraudulent, or caused by a technical issue on our side.

3. Search credit purchases

New online search-credit purchases are temporarily unavailable. Contact support about a historical purchase. Credits already used for discovery actions are not refundable unless required by law.

4. Marketplace campaign payments

Campaigns and deals are funded from a Brand's Socialji wallet after wallet funds are added by verified bank transfer or USDT where enabled. A Brand may request review while funds remain committed and before earnings are made available to the Creator.

Once a payment has been released to a Creator after deliverable approval, refunds are not guaranteed and may require dispute review based on the facts of the campaign.

5. How to request a refund

Direct guest package purchases, when enabled

You may buy an eligible fixed-price creator package without an account. If the creator declines, does not accept within 48 hours after confirmed payment, or you cancel before acceptance, the full quoted crypto payment is refundable in the original payment asset and network. Wallet network fees paid outside the invoice are not reimbursed. A refund is not a promise of the same fiat value at a later exchange rate.

Open your private order link to verify your email and provide a wallet address on the original network. An administrator processes the refund manually; it is marked completed only after on-chain verification. No guaranteed settlement time is offered. After acceptance, use the order's dispute action before approving delivery; disputed funds remain held pending review. Approval releases creator earnings and is not reversible through the ordinary cancellation flow.

Partial, excess, wrong-network or otherwise unmatched payments require individual reconciliation. Recovery of wrong-network transfers is not guaranteed. Contact support using your order reference and never send another payment merely because an invoice or callback is delayed.

To request a refund, contact us through the contact form on our home page or email contact@socialji.com. Include the account email, bank-transfer date, amount, campaign or deal details, and the reason for the request.

6. Refund processing

Approved campaign and wallet refunds are handled manually by bank transfer or wallet adjustment, as appropriate. Guest package refunds follow the original-asset, original-network process above. Timing depends on review, network verification and, for bank refunds, the receiving bank.

7. Disputes

If you have a payment concern, please contact us before opening a bank dispute so we can investigate and help resolve the issue. We may suspend access to disputed services while a payment dispute is active.

8. Contact

Questions about refunds? Contact us through the contact form on our home page or email contact@socialji.com.