Privacy Policy

1. Who we are

Socialji ("we", "us") operates an influencer marketplace that helps Brands discover, contact, hire, and manage collaborations with Creators. This Policy describes the data we collect and how we use it.

2. Data we collect

• Account data: name, email, profile image, and authentication identifiers received from our identity provider.
• Profile data: company information, social media handles and URLs, follower ranges, categories, rate cards.
• Marketplace activity: campaigns, applications, deliverables, disputes, messages, creator search activity, credit usage, and inquiries.
• Payment metadata: if you purchase a plan or process a marketplace payment, the payment provider receives card data directly. We store payment identifiers, subscription status, credit purchase records, payout status, refund status, and related campaign payment state.
• Usage data: log data, device data, IP address, and essential cookies needed to keep you signed in.

3. How we use data

• To operate the marketplace, including creator discovery, campaign management, messaging, and deliverable review.
• To authenticate you and keep your session secure.
• To process subscriptions, search credit purchases, campaign payments, refunds, disputes, and Creator payouts.
• To respond to support requests and inquiries.
• To improve and secure the Service.
• To comply with our legal obligations.

4. Sharing

We share data with the other party in a marketplace interaction where needed to support a campaign or conversation, with service providers acting on our behalf (such as our identity provider, hosting provider, email provider, creator data provider, and payment processor), and where required by law.

5. Cookies

We use only essential cookies needed to authenticate users and keep sessions secure. See our Cookie Notice for details.

6. Data retention

We retain account and marketplace data for as long as your account is active and for a reasonable period afterwards to comply with legal obligations and resolve disputes.

7. Your rights

Depending on your jurisdiction, you may have rights to access, correct, export, or delete your personal data. Contact us to make a request.

8. Security

We use industry-standard practices to protect your data, but no service can guarantee absolute security.

9. International transfers

Our service providers may process data outside your country. Where required, we rely on appropriate safeguards.

10. Changes

We may update this Policy. Material changes will be announced through the Service.

11. Contact

Privacy questions? Contact us through the contact form on our home page.