Fulfillment Policy

1. Digital service delivery

Socialji delivers digital services through your online account. There are no physical goods shipped. Access is provided through the Socialji website after account creation and onboarding. Where funding is required, the current process uses verified bank transfers and Socialji wallet balance.

2. Subscription access

New online subscription purchases are temporarily unavailable. Historical paid-plan records may remain visible for account and audit purposes; contact support if you have questions about associated access.

3. Search credits

New online search-credit purchases are temporarily unavailable. Existing credits, if any, can be used for eligible discovery actions shown in the dashboard.

4. Marketplace campaign payments

A Brand first adds wallet funds by bank transfer. After an administrator verifies the transfer and credits the wallet, the Brand funds a campaign or deal only from available wallet balance. The Creator can then complete and submit the agreed deliverables.

Payment is released to the Creator after the Brand approves the deliverable or after a dispute is resolved in favor of release. A platform fee may be deducted when disclosed in the campaign payment flow.

5. Creator payouts

Creators must provide complete and accurate bank details. When earnings are available, the Creator submits a withdrawal request. Administrators review the request and send the bank transfer manually; timing depends on verification and the receiving bank.

6. Delivery issues

If a verified bank transfer is not reflected in the Brand wallet, or a campaign or withdrawal status appears incorrect, contact support with your account email and relevant bank-transfer or campaign details.

7. Support

For fulfillment questions, contact us through the contact form on our home page or email contact@socialji.com.